Privacy Policy

Last Updated: January 11, 2025

Introduction and Scope

This Privacy Policy explains how Ixio AI Solutions ("we," "our," or "us") handles information through our websites, services, and applications (collectively, the "Services"). This policy applies to all information collected through our Services, including the creation, deployment, and management of AI agents. By using our Services, you expressly acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and all related practices described herein.

Information Collection

We collect information necessary for the operation and improvement of our Services. The information collected includes:

Account and Usage Information: When you interact with our Services, we automatically collect and store information about your usage, including but not limited to account details, authentication data, payment information, service configurations, and technical data such as IP addresses, device information, and usage patterns. You acknowledge that providing this information is necessary for the performance of our Services.

AI Agent Data: When you create or configure AI agents, we collect all information you provide, including training data, configuration settings, and operational parameters. You expressly warrant that you possess all necessary rights and permissions for any information provided for AI agent creation and operation.

Conversation Processing: We collect and process all conversations, interactions, and queries between users and AI agents. This processing is fundamental to our Services, and you acknowledge that such processing may be irreversible and perpetual.

Data Processing and AI Model Usage

By using our Services, you explicitly acknowledge and agree to the following terms regarding data processing:

Processing Authorization: You grant us an irrevocable, perpetual, worldwide license to process, analyze, and utilize all data submitted to or generated through our Services. This includes using such data for service improvement, model training, and system optimization.

Third-Party Models: Our Services incorporate various AI models and technologies from third-party providers. We assume no responsibility for the specific processing methods, accuracy, or outputs of these models. You acknowledge that we make no representations or warranties regarding third-party processing and bear no liability for their operations or outputs.

Model Training: We maintain the perpetual right to use any data processed through our Services for model training and service improvement in anonymized or aggregated form. You acknowledge that this processing may be irreversible and that you have no rights to restrict or limit such use once data has been processed through our Services.

User Responsibilities and Warranties

You bear sole responsibility for:

Ensuring all data submitted complies with applicable laws and regulations

Obtaining and maintaining all necessary rights, permissions, and consents for data processing

Validating and verifying any outputs or responses generated by our Services

Implementing appropriate security measures for your use of the Services

You shall indemnify and hold us harmless from any claims, damages, or expenses arising from your breach of these responsibilities.

Data Security and Limitation of Liability

While we implement commercially reasonable security measures, you explicitly acknowledge and agree that:

No security measures are perfect or impenetrable

We make no warranties or guarantees regarding the security of your information

We bear no liability for unauthorized access, data breaches, or security incidents beyond what is explicitly required by applicable law

Our notification obligations in case of security incidents are limited to what is strictly required by law

You accept all inherent risks associated with online services and data processing

Data Sharing and International Transfers

We may share information with:

Service providers and technology partners necessary for our operations

Legal authorities when required by law or to protect our rights

Successor entities in case of corporate restructuring

Third parties with your explicit consent

Information may be transferred internationally as necessary for service provision. While we implement appropriate transfer mechanisms, we make no guarantees regarding the specific security measures or processing standards in different jurisdictions.

Data Retention and Deletion

We retain information as long as necessary for our legitimate business purposes. We maintain sole discretion in determining retention periods and deletion procedures. Upon service termination, we may retain data as needed for legal compliance, service improvement, or other legitimate purposes.

Your Rights and Choices

While you may have certain rights regarding your information under applicable laws, these rights are subject to limitations and our discretionary assessment. Any requests to exercise such rights:

Must be submitted through our designated channels

May be subject to verification and processing fees

May be declined based on legitimate business needs or legal requirements

Do not affect our rights to retain and process anonymized or aggregated data

Changes to This Policy

We reserve the right to modify this policy at any time. Changes become effective immediately upon posting. Your continued use of our Services following any changes constitutes acceptance of such changes.

Contact Information

Questions regarding this Privacy Policy may be directed through the support channels designated on our website. Response times and support availability are provided at our discretion.

Legal Entity and Jurisdiction

This Privacy Policy is governed by applicable laws of the jurisdiction where we operate. Any disputes shall be subject to the exclusive jurisdiction of courts in our primary place of business.